Order Cancellation Policy

We understand that unexpected situations may arise, and you may need to cancel your purchase. The following policy explains how cancellations and refunds are handled.

1. Orders Not Yet Shipped

If your order has not yet been fulfilled or shipped, you may request cancellation through any of our customer support channels. You will receive a full refund of the total amount paid with no cancellation fees.

2. Orders Already Shipped

If your order has already been shipped, cancellation is no longer possible. After receiving the order, you may begin the return process by following the instructions included in your package or by contacting our customer service team.

3. Refund Terms

Refund Processing: Refund requests are processed within 1–5 business days after approval.

Refund Payment Method: The refunded amount will be sent back to the original payment method used during checkout.

4. Contact Us

If you have any questions or require assistance regarding your cancellation request, please contact us through our available customer service channels.

Phone:+1 (214) 558-9478

Email:info@kasanest.com

Address:N8515 Ridge Creek Rd #1,Elkhart Lake,WI 53020,Unite